Business Performance Excellence

Front Cover
Jeffrey T. Luftig, Steven M. Ouellette
A&C Black, Jun 21, 2012 - Business & Economics - 240 pages
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Is your business as profitable as it could be? How can you rise above your competition, and stay there once you have? Most management tools only look at one part of the picture, but Business Performance Excellence (BPE) is the complete model, integrating revolutionary new techniques with tried and tested approaches, covering the strategic, financial, systems, and human factors.

The editors are experts in business performance improvement, and this approachable book presents the latest thinking and developments in the BPE model that has been enhanced and refined over the course of 30 years. The comprehensive case studies and worked examples presented can be applied to your business whatever your industry, benefiting your bottom line. Detailed coverage includes:
* Strategic planning and hoshin kanri

* Customer product rationalization
* Restructuring and recalibrating
* Customer quality assurance systems
* The balanced scorecard
* Critical performance measures
* Benchmarking
* Financial performance turnaround
* Lean manufacturing
* Creating value through people
 

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Contents

A Holistic Approach to Business Risk Management by Terry Carroll
19
Innovation and the Path to Growth Profitability and Competitiveness
33
Everything You Need to Know About Benchmarking by Robin Mann
47
Multidimensional Performance Measurement Using the Balanced Scorecard
63
Cash Flow Best Practice for Small and MediumSized Enterprises
79
Reducing Costs through Change Management by Beverly Goldberg
105
Reducing Costs and Improving Efficiency with New Management
123
The True Total Quality by llasaaki lrnai
137
Financial Techniques for Building Customer Loyalty by Ray Halagera
153
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About the author (2012)

Co-editor Jeffrey T. Luftig is the Lockheed Martin professor of management and director of the Lockheed Martin Engineering Management Program, University of Colorado, and the director of Vector, the university's center for business performance improvement. He is also president emeritus of Luftig & Warren International, which developed and delivered training and consulting services in the quality sciences to businesses and industries throughout the United States, Europe, Asia, South America, and Australia. Clients included Alcoa, Hughes Aircraft, IBM, Ford Motor Company, and Motorola. Luftig is a past recipient of the endowed chair for research, development, and training in the quality sciences, funded by Ford Motor Company, and the W. E. Deming chair at the University of Colorado.

Co-editor Steven M. Ouellette is an instructor on the Lockheed Martin Engineering Management Program, University of Colorado. He is also the lead consultant for Vector, working with a number of the university's clients on implementations of the TAU/CPR model. Ouellette earned his undergraduate degree in metallurgical and materials science engineering at the Colorado School of Mines. After graduation, he won a Thomas J. Watson fellowship and spent a year in Europe studying the evolution, fabrication, and social impact of the European sword. He then worked for Alcoa, achieving the rank of senior metallurgical engineer, and subsequently joined Luftig & Warren International. He is now president and owner of The ROI Alliance and director of EMP's Center for Statistical Solutions. He writes a monthly column for Inside Six Sigma called "The Six Sigma heretic."

Other contributors include: R. Brayton Bowen, Terry Carroll, Peter Casson, Subir Chowdhury, Paul Davies, John Elkington, Edward E. Gordon, Ray Halagera, Rita Herron Brown, Zahirul Hoque, Masaaki Imai, Daniel T. Jones, Vinod Lall, David Magee, David Maister, Robin Mann, Andrew Mayo, John Milton-Smith, Sue Newell, Neuman F. Pollack, John Surdyk, Priscilla Wisner.

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