Business Process Change: Concepts, Methods, and Technologies

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Varun Grover, William J. Kettinger
Idea Group Inc (IGI), 1995 - Business & Economics - 687 pages
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Corporations are undergoing massive restructuring efforts to cope with a changing competitive environment. Fundamental to these efforts is the redesign and change of business processes. While many organizations have gained considerable experience in business process change, basic questions remain unanswered. This book contains a carefully reviewed compilation of original contributions by internationally renowned consultants, practitioners, and researchers, all of whom have been intricately involved with business process reengineering (BPR). It clearly outlines BPR methods, techniques and tools and the role that information technology plays as a strategic enabler of BPR.
 

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Contents

INTRODUCTION
1
OVERVIEW
14
Chapter
19
A Framework for
34
Theory and
57
INFORMATION TECHNOLOGY
123
Automation Business Process Reengineering
143
Chapter 11
184
Chapter 15
389
Lessons Learned from Business Engineering with
402
IMPLEMENTATION
425
Understanding
475
Business Process Reengineering
493
Applying Lessons Learned
526
Assessment of the Impact ofBPR and
556
THE INFORMATION SYSTEMS FUNCTION
589

Organizational
187
METHODS
208
A Framework and a Suite of Methods for
245
Business Reengineering with Business Rules
291
Process Modelling Who What and How
330
Reengineering and REAL Business Process
350
A Managerial
612
Toward Reengineering the Information Systems
630
AUTHOR BIOGRAPHIES
669
INDEX
681
Copyright

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