books.google.com - Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these...https://books.google.com/books/about/Business_Process_Change.html?id=wSLnCTBjbn8C&utm_source=gb-gplus-shareBusiness Process Change
