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Why Focus on Business Processes?
Setting the Stage for Business Process Improvement
Organizing for Process Improvement
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analysis and/or areas assigned automation better block diagram block flow diagram BPI activities BPI champion bureaucracy business process improvement cess chart complete continuous improvement control charts customer expectations data dictionary database define develop document effectiveness efficiency effort eliminate employees ensure errors evaluate example external customer Figure flow flowchart focus goals Hewlett-Packard identify impact implement improvement process improvement team individual input internal interview involved John Akers major manufacturing measurement system meeting ment needs and expectations operations organization's output percent performance person personnel Phase PIT members poor-quality cost problems procedures process boundaries process owner process qualification qualification level QUALIFIED AT LEVEL reduce responsible schedule selected standard statistical process control streamlining subprocesses suppliers task tion tomer total process typical understand wheel of fortune world-class