Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

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McGraw Hill Professional, Apr 22, 1991 - Business & Economics - 274 pages
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Contents

Why Focus on Business Processes?
1
Setting the Stage for Business Process Improvement
26
Organizing for Process Improvement
55
Copyright

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About the author (1991)

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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