Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement

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McGraw Hill Professional, Apr 1, 1997 - Business & Economics - 314 pages
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This long-awaited companion and update to Harrington's bestselling Business Process Improvement is a hands-on implementation guide. Focusing on upgrading information distriubtion paths to optimize the many processes with which they come in contact, this workbook tells how to document a company's processes, analyze current effectiveness, and more. Illustrations.

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Contents

Introduction to Administrative Business
1
Organizing for Process Improvement
31
Selecting a Documentation Approach
69
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About the author (1997)

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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