Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
McGraw Hill Professional, Apr 1, 1997 - Business & Economics - 314 pages
This long-awaited companion and update to Harrington's bestselling Business Process Improvement is a hands-on implementation guide. Focusing on upgrading information distriubtion paths to optimize the many processes with which they come in contact, this workbook tells how to document a company's processes, analyze current effectiveness, and more. Illustrations.
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Introduction to Administrative Business
Organizing for Process Improvement
Selecting a Documentation Approach
14 other sections not shown
Accounting system diagram accounts receivable activities administrative business processes Administrative Organization Manual analysis objectives analyzed approach assessment benchmarking BFSS BPI project Business Process Improvement chapter complete computerization contact groups cost cycle data flow diagrams data processing data sets define departments detailed process diagram determine Develop discussed docu documenta documentation techniques efficiency employees enablers Ernst & Young evaluation example figure files form circulation diagram form management diagram function future-state solution global overview global process diagram hierarchical overview diagram implementation important indicated individuals information management information management system information technology instruction diagram internal control interview invoice involved level of detail ment mentation niques number of factors Organizational Change Management organizational structure diagram performance personal computers PIT members possible presented procedures process reengineering production project leader Project team recorded redesign relationships requirements specific sponsor staff members standard symbols tasks tion tive update