Business Process Management: Practical Guidelines to Successful Implementations
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.
This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.
* A proven step-by-step framework for the Business Process Management practitioner
* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice
* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends
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achieved activities activity-based costing alignment analysis approach aspects benefits BPM program BPM project BPMM business process improvement Business Process Management business rules engine business unit CBPE cess change management Chapter checklist chief process officer communication completed components Continued costs delivery detail document end-to-end process ensure enterprise architecture example executive external feedback Figure framework guidelines identified impact important include the following initial Innovate phase input involved issues Launch pad phase leadership list of end-to-end metrics objectives options organization’s organizational outcomes outsourcing performance measures pro Process Analyst Process architecture phase process goals process improvement process models process owners project manager project scope project sponsor project team quick wins redesign relevant responsibility risks role scenarios Six Sigma Sogeti specific staff stakeholder management Step structure success Sustainable performance targets tool Understand phase Update user acceptance testing users vendors workshop