Business Process Management: Practical Guidelines to Successful Implementations

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Elsevier/Butterworth-Heinemann, 2008 - Business & Economics - 469 pages
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

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About the author (2008)

John Jeston, currently a Lead Consultant at TouchPoint BPM practice, is a former CIO, HR Director and has over 30 years experience consulting, training and coaching on BPM, BPR, project management and outsourcing. John has been speaking and teaching on BPM since 1999 and is an author and course director of a distance BPM learning program. Johan Nelis is also a Lead Consultant at TouchPoint BPM practice, he has specialised for the last 15 years in the implementation of BPM, strategic alignment and coaching in Australia, the Netherlands and Asia. Johan co-founded the successful Dutch BPM Forum, gives presentations and workshops on BPM and is author of two distance BPM learning programs

John Jeston, currently a Lead Consultant at TouchPoint BPM practice, is a former CIO, HR Director and has over 30 years experience consulting, training and coaching on BPM, BPR, project management and outsourcing. John has been speaking and teaching on BPM since 1999 and is an author and course director of a distance BPM learning program. Johan Nelis is also a Lead Consultant at TouchPoint BPM practice, he has specialised for the last 15 years in the implementation of BPM, strategic alignment and coaching in Australia, the Netherlands and Asia. Johan co-founded the successful Dutch BPM Forum, gives presentations and workshops on BPM and is author of two distance BPM learning programs

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