Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

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Wiley, Dec 13, 2006 - Business & Economics - 240 pages
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Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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I have used the concepts presented in the book successfully in multiple organizations. This is not an academic book, but genuine guide to create and implement an actionable strategic scorecard. If you like to read long, highly theoretical business books, this is not the one you want. This one is written to get the job done. 

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About the author (2006)

RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.

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