Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
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I have used the concepts presented in the book successfully in multiple organizations. This is not an academic book, but genuine guide to create and implement an actionable strategic scorecard. If you like to read long, highly theoretical business books, this is not the one you want. This one is written to get the job done.
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Business Process Management and the Balanced Scorecard: Using Processes as ...
Ralph F. Smith
No preview available - 2007