Business Process Transformation
Annotation Featuring contributions from prominent thinkers and researchers, this volume in the Advances in Management Information Systems series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management and outcome. The editors and contributing authors pay close attention to the role of IS organizations and information technologies in facilitating business process transformation. Each chapter places major emphasis on clearly articulating the "knowledge" generated, both theoretical and applied. The book incorporates case studies and tables throughout, and provides fundamental grounding for any stakeholder of business process transformation.
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PART I TRACING BUSINESS PROCESSES AND TRANSFORMATION
PART II FUNDAMENTAL APPROACHES TO THE ANALYSIS AND REDESIGN OF BUSINESS PROCESSES
PART III THE ROLE OF INFORMATION TECHNOLOGY IN ORGANIZATIONAL CHANGE
PART IV TRANSFORMATION ACROSS ASPECTRUM OF BUSINESS PROCESSES
PART V SUCCESS AND FAILURE IN BUSINESS PROCESS TRANSFORMATION
PART VI TRENDS AND CHALLENGES IN TRANSFORMING BUSINESS PROCESSES
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activities analysis approach BAES beneﬁts best practice Business Process Modeling business process reengineering business process transformation cataract Champy chapter concept context coordination mechanisms coordination theory cost create customer support process Davenport decision deﬁned diagnostic difﬁcult documents dynamic efﬁciency electronic electronic economy employees engineering enterprise partnership enterprise resource planning environment ERP systems example ﬁeld ﬁrms ﬁrst ﬂow functional Grover Harvard Business idea identiﬁed implementation improvement Information Systems information technology innovation integration interaction internal interorganizational involved IT-enabled J.D. Edwards knowledge base knowledge management knowledge-based systems KOPeR Linux manufacturing Markus methodologies MIS Quarterly modules Nortel organization organizational OrgCon outsourcing performance perspective portal problem process management process redesign process-based reﬂects Review role signiﬁcant Six Sigma solution speciﬁc Storage Dimensions strategy structure supplier tasks TechConnect TELECO top management users Virtual Mentor vision Xchanging XHRS