Business Processes: An Archival Science Approach to Collaborative Decision Making, Records, and Knowledge Management

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Springer Science & Business Media, Jun 30, 2004 - Social Science - 212 pages
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Collaborative decision making processes are a form of communication inside organizations. Their functioning can teach lessons for the design of electronic office systems. Those processes are open ended and therefore decide themselves on their form. Like oral deliberations which cannot be modelled in advance any open ended communication process needs means for common control over the further advancement and the ending of the process.

The history of German administrative practice and its special methods of using disposals for the control of common processes shows the creation of records as based on communication needs generated by the intention of joint actions. For electronic decision making processes the purposes remain the same, but the means have to follow the effects of electronic communication on messages.

The book is a reworked English version of a thesis for the official qualification for university professorship accepted by the German University of Administrative Sciences Speyer. Germany.

 

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Contents

DECISION MAKING PROCESSES
7
12 Records
11
decision making versus production processes
12
14 Decision making
15
15 Bureaucracy
16
16 Systems theory and business processes
19
THE HISTORICAL SHIFT FROM COMMITTEE TO PAPER BASED DECISION MAKING
25
22 Historical forms of oral committee based government
27
a mixture of problematic elements
87
284 The modular structure of the text
89
29 Business processes in postwar German government
91
291 Contradictory elements
93
292 Preparations for electronic records
96
RECORDS
99
311 Effects of writing
100
312 Effects of oral communication
108

23 Basic forms of oral deliberation in historical administrations
28
231 Differentiation between council and chancellery
29
232 The introduction of stricter forms for the voting procedure
31
233 Written instruments of oral administration
35
234 Special characteristics of the Prussian form of committee based administration
39
24 Conceptual orality of writing
41
241 Persistent distribution of anticipated competencies
43
242 The use of functions of oral deliberations for purposes other than decision making
46
243 Characteristics of collegial decision making
48
25 Differentiation of functional competencies
52
251 Contradictions between process oriented and monocratic tendencies
53
252 Functional responsibilities of the registry office
58
253 Compensation for the vanishing unity of the debate
63
254 Installation and revocation of the task list as an organising instrument
65
255 Installation of coPrincipals
67
256 Replacement of board control by hierarchy
70
26 Committee based decision making and modern bureaucratic techniques
72
27 Classical collaborative decision making processes
74
271 Elements of typical business processes
75
272 Problems
78
273 The legacy of Prussian collegial traditions
81
legacy from the Office Reform
83
Drews publication
84
313 Characteristics of oral and written decision making processes
116
314 Written instruments of oral administrations
123
315 Files of modern administration
128
316 Archival definitions
130
the entries
132
32 Organisational backgrounds
134
321 Infrastructure for boardbased decision making
135
322 Functional differentiation for written decision making processes
137
323 Organisational structures
138
324 Control of operational work
144
FUNCTIONAL REQUIREMENTS OF OPEN COMMUNICATION PROCESSES IN ELECTRONIC ENVIRONMENTS
147
41 Needs of autonomous open ended processes
148
411 Use and construction of memory
149
412 Usefulness of latency
156
42 Needs for stability and functions of archives in electronic environments
167
421 Characteristics of digital recordings
171
422 Reconstruction versus storage
175
43 Archival Functions in Digital Environments
178
432 Archival science and the theoretical basis for new strategies
190
433 Archives and Knowledge Management as complementary functions
195
BIBLIOGRAPHY
205
INDEX
211
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