Business Service Management: An Introduction

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S. Jaya Krishna
ICFAI University Press, 2006 - Information technology - 174 pages
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The need for effective alignment of IT with business goals has now been fully realized with the ever-changing business demands. Business Service Management (BSM) is a dynamic approach to IT management that offers the potential to align IT operations with

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Contents

S Jaya Krishna
12
Infrastructure Change Management
41
An Actionable Approach
49
Copyright

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