Business Systems Engineering: Managing Breakthrough Changes for Productivity and Profit

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John Wiley & Sons, Dec 17, 1994 - Business & Economics - 287 pages
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In Business Systems Engineering, Gregory H. Watson describes how top corporations around the world have already successfully implemented that powerful cutting-edge technique to promote continuous improvement. More importantly, he shows you how you can do the same in your organization. Drawing on numerous success stories, including those of Compaq, United Services Automobile Association, Motorola, Hewlett-Packard, Ford, Chrysler, Honda, Toyota, and Xerox, he extrapolates a set of coherent guidelines that managers can follow to transform their organizations into streamlined models of business efficiency that are more dynamic, productive, and capable of quickly adapting to today’s ever-changing global business environment. While business systems engineering is driven by process reengineering and benchmarking, it also incorporates crucial aspects of TQM, business process improvement, policy deployment, industrial engineering, teamwork, problem solving, and information technology. As you read this fascinating and instructive book, you’ll recognize the influence and best of Tom Peters, Peter Senge and Taichi Ohno, Shoshana Zuboff, Margaret Wheatly, Edwards Deming, and Joseph Juran, and a host of luminaries from the world of business theory. And you will be inspired by Gregory Watson’s deftness in incorporating those ideas into a bold new approach to linking innovation with organizational restructuring and the rethinking and redesigning of business processes to achieve dramatic improvements in quality, cost, service, speed, and every other critical measure of business performance. Leading ongoing organization-wide change is the greatest challenge facing top management today. Now Business Systems Engineering arms you with the most potent and versatile tool yet for meeting that challenge.

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The Root of Change
Innovation Seeks Productivity
Foundation of Business Systems
Elements of Business Systems
Tools of Business Systems Engineering
Information Technology Provides
Policy Deployment Fosters Teamwork
A Paperless
Lessons Learned from Engineering
Chapter Notes
Reengineering Bibliography

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About the author (1994)

About the author GREGORY H. WATSON is an independent business advisor to Fortune 500 senior management teams. He has been Vice President of Quality at Xerox Corporation, Vice President of Benchmarking at the American Productivity & Quality Center and Director of Corporate Quality with Compaq Computer Corporation. His other books include Strategic Benchmarking, The Benchmarking Workbook, and A World of Quality: The Timeless Passport.

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