South-Western College Pub., 1996 - Business communication - 637 pages
A comprehensive product approach to business communications which integrates emerging issues faced in the work force today, such as advancing technology, globalization of our environment, flattening of the organizational structure of business, legal and ethical concerns, and many more.
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Interpersonal Communication and Listening
Organizational Setting for Business
Public Speaking and Oral Reporting
94 other sections not shown
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action application letter appropriate Arthur Andersen audience avoid behavior benefits California Federal Bank career Chapter chart clients COMMUNICATION MENTOR communication skills company's complete computer files culture customers decision desktop publishing develop discuss document e-mail messages effective effective listening electronic emphasis employees ethical example feedback Figure format goals graphics guidelines idea identify important independent clause instructor interview laser printer LEARNING OBJECTIVE listening major manager memo memorandum ment monitoring negative nonverbal nonverbal communication oral report organization organizational outline paragraph passive voice performance appraisal person Pharr positive prepared presentation president problem questions reader receiver receiver's reference request response resume sentence signature block speaker specific speech spreadsheet statement style supervisor telecommuting telephone THINK tion tive topic understand unethical USAA visual voice words writing written