Business Dispute Resolution: Best Practices, System Design & Case Management

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West Legal Studies in Business, 2000 - Business & Economics - 218 pages
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This text closely examines the topics, issues and challenges surrounding specific companies that have endeavored to creatively address business dispute resolution. The companies examined span a broad spectrum of size and industries, illustrating enlightening real-life applications of business dispute resolution. This text engages the reader through realistic examples and provides concise presentation of business dispute resolution. Each chapter highlights key terms and definitions, thus reinforcing important concepts. Tapping in to the valuable resources available on the Internet, Cavenagh encourages the reader to use the web by pinpointing pertinent sites.

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Contents

The United States Postal Service
17
Sandia National Laboratories
39
Darden Restaurants
61
Copyright

9 other sections not shown

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About the author (2000)

Thomas D. Cavenagh, JD is Associate Professor of Business Law and Conflict Resolution at North Central College in Naperville, Illinois. He teaches courses in law, ethics and conflict resolution. In addition, he is the founder of and directs the North Central College Dispute Resolution Center. He graduated from Trinity College with a B.A. in philosophy, magna cum laude. Cavenagh's J.D. is from DePaul University College of Law. He is the co-author of the book ALTERNATIVE DISPUTE RESOLUTION FOR BUSINESS by West Publishing Company and has been widely published in a variety of professional journals including Mediation Quarterly. Thomas D. Cavenagh is the recipient of the North Central College Dissenger Prize for Faculty Scholarship and the North Central College Clarence F. Dissenger Distinguished Teaching and Service Award. He was named to the Illinois Leading Attorneys List in 1996.

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