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Sheffield Libraries and Information Services
Portsmouth Central Library
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30 minutes Anne Henderson answer enquiries answer the enquiry asked British Library business information services business users Butlin Capital Planning Information CBL WMI CST Central Business Library Central Science companies completely satisfactory response completely satisfied users datasheet Dun and Bradstreet enquiries received forms provided full response Hampshire County Library HATRICS impact of failure lack of staff level of satisfaction Libraries and Information library service location of enquirers majority organisations Park Information Service partial responses partially satisfactory response partially satisfied users perceptions of success Portsmouth Central Library problems project team provided a full public library quality of response queries reasons for failure research team resources in-house sample Science and Technology Science Park Information service provided Sheffield Libraries South Wales staff and users Staff perceptions survey period taken to answer Technology Library telephone interview took between 30 total number unable to provide User comments WMI CST SPIS World Metals Index