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Chapter Outline Learning Objectives
Differences among Knowledge Information and Data and data differ
CHAPTER TWO How Business Firms Use Information Systems
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accounting analysis applications applications software artificial intelligence assembly language basic business systems business problems business specialists Chapter chip COBOL communications components Corporation cost create customers cycle data elements data flow diagram Department desktop devices documents EBCDIC electronic employees environment example expert systems Figure firm firm's Focus fourth-generation language functions graphics hardware human resources IBM Personal System/2 information systems information technology input instructions machine magnetic mainframe mation ment microcomputers minicomputers office automation on-line operating system optical disk organization organizational output payment payroll percent perform personal computer personnel physical design primary storage printers problem solving programming language prototype puter records reports screen secondary storage software packages solution design Source specific spreadsheet stored structured system solution tape technical specialists telecommunications terminals tion track transaction transmission updated word processing workstations