Business of Hotels

Front Cover
Routledge, Jun 7, 2007 - Business & Economics - 240 pages
The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business
providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world.

This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.
 

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nice book to read.

Contents

PART II THE STRUCTURE OF THE HOTEL INDUSTRY
37
GUEST SERVICES
77
PART IV HOTEL SUPPORT SERVICES
111
PART V PEOPLE AND PROCEDURES
147
APPENDICES
183
Select Bibliography
209
Index
214
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