Business Process Benchmarking: Finding and Implementing Best Practices

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ASQC Quality Press, 1995 - Business & Economics - 464 pages
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Praise for Business Process Benchmarking- This is a timely and comprehensive addition to the book that started it all. Every quality and benchmarking manager should read it. the six cases are a testament to the power of benchmarking. -Carla O'Dell, Director, International Benchmarking Clearinghouse If you are well into your benchmarking process, you need this book. This important and revolutionary perspective on benchmarking from best-selling author Robert C. Camp helps you learn how to achieve the objectives, priorities, and mission of your company. Three main sections and expanded index combine to provide the most up-to-date reference available on how to conduct successful benchmarking projects. New case studies and new management aspects of benchmarking make this book a coveted reference on how to conduct benchmarking successfully.

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Contents

Benchmarking Update
3
What to Benchmark
23
Whom to Benchmark
69
Copyright

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About the author (1995)

President of benchmarking competency with the Quality Network.

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