Buying and Contracting for Resources and Services : a How-to-do-it Manual for Librarians

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Neal-Schuman Publishers, Jan 1, 2004 - Language Arts & Disciplines - 169 pages
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Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the art of vendor relations - how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes - or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.

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Buying and Contracting for Resources and Services: A How-To-Do-It Manual for Librarians (How-to-Do-It Manuals for Libraries, No. 125.)

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Don't look for collection development advice here. This book is strictly for the business end of acquisitions and serials. In fact, it might have been titled "Everything You Always Wanted To Know ... Read full review

Contents

The State Of The Art
3
Being A Good Customer
9
Issuing A Request For Proposals
21
Copyright

15 other sections not shown

Common terms and phrases

About the author (2004)

Rick Anderson is Director of Resource Acquisition at the University of Nevada, Reno.

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