The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service

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Nicholas Brealey Publishing, May 12, 2011 - Business & Economics - 126 pages
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With simple, helpful advice on forming strong ties with clients, Buzz is a book for inspiring companies. Author David Freemantle suggests fifty tips and tricks for making clients feel like celebrities and strengthening the bond between company and customer.
 

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Contents

Introduction
1
THE TOP TEN
5
THE FAMOUS FIVE
27
THE BUZZ FOUNDATION
39
THE THEATER OF BUZZ
51
THE HEART OF BUZZ
73
THE BUZZ ACADEMY
85
THE PSYCHOLOGY OF BUZZ
97
THE FINAL FIVE
109
Copyright

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About the author (2011)

David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.

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