The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service
With simple, helpful advice on forming strong ties with clients, Buzz is a book for inspiring companies. Author David Freemantle suggests fifty tips and tricks for making clients feel like celebrities and strengthening the bond between company and customer.
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THE TOP TEN
THE FAMOUS FIVE
THE BUZZ FOUNDATION
THE THEATER OF BUZZ
THE HEART OF BUZZ
THE BUZZ ACADEMY
THE PSYCHOLOGY OF BUZZ
THE FINAL FIVE
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50 little things Alan Jones answer approach basic become world-class behaviors big difference Birmingham Midshires boss Bradford & Bingley BUZZ POINT BUZZ PRACTICE BUZZ QUOTE call center agent cappuccino celebrate choose colleagues common sense conscious counter create a buzz customer today customers feel special customers want deed deliver world-class service delivery difference for customers emotional Emotional intelligence encounter energy ensure everything example experience eyes famous five fifth dimension five seconds genuine give going happens heart honest and open Hospitality initiative Innocent Drinks interaction keep listening to customers look managers Mauritius means motivation opportunities organization people’s person positive choices product knowledge promise purchase relationships with customers requires restaurant risk routine serve customers Show your delight smile someone take the lead telephone theater of buzz TNT Express touch voice waiting walk warm words world-class customer service