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The Men and Their Message Joseph Oberle from TRAINiNG Magazine
Improving the Quality of WhiteCollar Work Beverly Geber from TRAINING Magazine
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academic achieve administrators approach Association for Higher assumptions Baldrige Award basic behavior commitment companies competitive concept continuous improvement corporate cost create creative tension Crosby cross-functional teams culture decisions Deming Deming Prize Deming's Edwards Deming effort employees evaluation focus goals Higher Education Higher Education Washington ideas identify Implementing Total Quality important industry institutions involved Japanese Juran leaders leadership learning organizations levels management by objective ment mental models Motorola operations organizational Organizational Culture performance planning principles problems professional proficiencies quality circles quality improvement Reader for Higher requires responsibility Ritz-Carlton role says Senge senior skills strategy success suppliers Systems Thinking teachers teaching tion tomer top management Total Quality Management Toyota TQM organizations universities USAA vision workers zero defects