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GOALS OBJECTIVES AND PROGRAMS
THE REFERENCE SURVEY
PROGRAM ACTIVITY AND COSTS
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academic library alternative structure annual PLSA audio-visual backup basis bibliographic resources California public libraries California State Library California State University central cataloging Central Processing Chapter coordinated collection building cost per request County Library CSUC defined delivery designated intermediate libraries economies of scale equal access evaluation expenditures fill rate four-month period goals and objectives ILL requests improved in-kind contributions interlibrary demand interlibrary loan interlibrary reference interlibrary requests intertype interviews labor hours librarians library materials LSCA materials selection measure monitoring multijurisdictional systems needs nonmember libraries nonpublic libraries nonresident number of transactions outreach patron performance indicators personnel Plan of Service population priorities program costs public library service public library systems question reference requests requests filled responses result single jurisdictional systems specific Statewide system activities system administration system costs system funds system programs system services system-level top-level consortium union catalog users