Calming the Waters at Work: How to Deal with Workplace Conflicts

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Advantage Media Group, Nov 1, 2009 - Business & Economics - 172 pages
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Contents

Resolution tools adapted for this stage
96
Summary
98
ESCALATION AND EXPLOSION
99
A belated clarification of roles
100
An attempt at resolution
102
Exercise
103
The definition of the Escalation and Explosion Stage
104
Circumstances contributing to the Escalation and Explosion
105

Ghislaine the capable introvert
35
Stephane the powerful and charismatic leader
36
EXCLUSION
38
The adjustment period
40
Circumstances that contribute to exclusion
42
The feeling of exclusion aboard the Lilly
44
Responsibilities of the leader
45
Organizational Case No 1 A Poor Start
47
Tips to prevent exclusion
50
Advice for the team
53
multidisciplinary teams
54
Prevention tools adapted for this stage
55
Summary
57
CONFRONTATION
58
Exercise
60
Definition of the Confrontation Stage
61
Circumstances contributing to confrontation
62
Confrontation aboard the Lilly
63
Causes and indicators
64
Responsibilities of the team
65
Two Generations Conflict
66
Tips to prevent confrontation
70
Advice for the team
72
Strengthening the human resources team
73
Prevention tools adapted for this stage
74
Summary
76
THE FORMATION OF FACTIONS
77
Two new crew members arrive
79
Definition of the FactionForming Stage
80
Circumstances contributing to the formation of factions
81
The formation of factions aboard the Lilly
82
Some common reactions
84
The Merger of Three Departments
85
Tips to prevent the formation of clans
92
Advice for the team
93
the dissolution of clans and successful team merging
94
Escalation aboard the Lilly
106
The explosion aboard the Lilly
107
Some frequent reactions
108
e Explosion Within a Team of Secretaries
110
Tips to stop the escalation and prevent the outbreak of a conflict
116
Advice for the team
117
the conflict between the secretaries
118
Resolution tools adapted to this stage
119
Summary
121
ESTRANGEMENT
122
Spring Cleaning
126
Exercise
127
Situations contributing to estrangement
129
Estrangement aboard the Lilly
130
Frequent reactions
131
A Conflict Among Professors
132
Tips for successful reconciliation
138
Advice for the team
139
the conflict between professors
140
Resolution tools adapted to this stage
145
VARIABLES ASSOCIATED WITH CONFLICT
147
Needs
148
Power and leadership
151
Costs
152
Management styles
153
an overview
155
When is it best to mediate a conflict?
156
Why mediation?
157
What topics should be discussed and what are the conditions for success?
158
Where should we undertake mediation?
159
How does the mediation process unfold?
160
Summary
161
Conclusion
162
What happened to the Lilly?
163
Suggested Reading
165
Copyright

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About the author (2009)

Ghislaine Labelle is an organizational psychologist, a speaker, and a consultant specializing in organizational health, conflict management, and team development. As a consultant and keynote speaker, she has worked with thousands of senior managers and human resources professionals in private and public sectors, such as education, health care, financial and services. This
book was first published in French (2005) and won the « Quebec Business book award » (Prix du livre d'affaires in Quebec) in 2006 for the best human resources management book. She is also the author of « Une équipe du tonnerre » A Winning Team.

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