Can't Get Through: Eight Barriers to Communication

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Pelican Publishing
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Can't Get Through: 8 Barriers to Communication

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People have misunderstood one another since the beginning of time-and, if the self-help genre is any indication, they continue to do so. Hogan, a well-traveled motivational speaker and expert on body ... Read full review

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Contents

Acknowledgments
9
Introduction
11
Failure to Make a Great First and Second Impression
15
Flubbing the Story
37
The Forgotten Art of Listening
61
Arguing with the Intent to Harm
71
Criticism Being So Honest It Hurts
81
Hostility and Contempt
109
Ignoring Nonverbal Communication Yours Theirs
121
Ignoring the Cycle of Effective Communication
161
Bibliography
173
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