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DEVELOPING A CAPACITY MANAGEMENT PROGRAM
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agency analysis application systems availability capacity management functions capacity management information capacity management personnel capacity management policy capacity management program capacity management reports capacity management staff capacity planners Capacity planning personnel capacity planning staff capacity-related information CMG International Conference Computer Measurement Group correct performance problems current workload Delran Develop procedures DEVELOPMENT AND IMPLEMENTATION DP and telecommunications DP organization ensure environment estimate reserve capacity Exhibit Federal FEDSIM forecasts formal service-level agreements functional objectives future workload hardware higher management information needed ITF management ITF staff ITF's KVIs levels of service measures models monitor MTBF NBUs on-line organizational performance information Performance management personnel performance management staff processing projections into resource recommend adjustments reporting capacity management reporting requirements resource alternatives resource requirements schedules service management staff service objectives service requirements service-level information service-level requirements timeliness tools and techniques Up-time user service-level workload and service workload and service-level workload information workload projections