Car Crashed? You Could Be Cheated

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Trafford Publishing, 2002 - Education - 131 pages
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A behind the scenes look at the auto insurance claims process, auto damage repair shops and how to choose the best insurance company and best repair shop. Tips that will enable the consumer to recieve a fair settlement on auto insurance claims and auto repairs.

R. Brown is a licensed property and casualty claims adjuster with 32 years experience in the auto claims department. He is a I-Car Certified (Inter-industry Conference on Auto Repairs): He has worked for several body shops and owned two small shops. During his claims career, he continued to repair damaged autos to keep abreast of car construction, repair techniques and repair equipment technologies. His experience in both industries offers an insight of the claims process and repair shop practices.

 

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Contents

Acknowledgment
7
Foreword
9
INTRODUCTION
11
Chapter I The Consumer
18
Chapter II The Commissioned Agent
23
Chapter III The State Commissioner of Insurance
28
Chapter IV Coverage and Cost
48
CHAPTER V The Company
55
CHAPTER V1 THE CLAIM
92
CHAPTER VII The Claims Adjuster
124
CHAPTER VIII The Auto Body Repair Facility
134
CHAPTER IX Corruption
142
CHAPTER X The Conclusion
147
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About the author (2002)

Robert Brown directed the Graduate Enterprise Program at Cranfield and leads the course on entrepreneurship (part of the MBA Program).

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