Caring for the Customer
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
*Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
*Well-structured and easy to follow
*Fully revised and updated
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What is customer care?
Direct customer contact
Delivering customer care
Reflect and review
Other editions - View all
24 hours achieve Activity may provide Amal answers on separate appropriate evidence attitude basis of appropriate behaviour body language can’t Charles Turner commitment communication competitive complaints convenience factors customer care programme customer contact customer needs Customer Relationship Management customer service customer-contact staff Darshana deal deliver direct contact doesn’t Dozey Heating efficient example existing customers external customers eye contact face-to-face friendly greeting hospital human factors identify important improve internal line manager Loyalty cards managers and team market research meets their needs Monitoring standards non-commercial organizations organization’s patients product factors product or service Publications Department quality of service queries questionnaire questions receptionist Redeye responsible S/NVQ portfolio satisfaction factors Self-assessment separate sheets serving customers Session sheets of paper someone standard of customer suppliers team leaders team members accept telephone tell total customer satisfaction workteam write your answers