Caring for the Customer

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Routledge, Jun 7, 2007 - Business & Economics - 120 pages
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With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
 

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Contents

About customers
1
What is customer care?
21
Direct customer contact
43
Delivering customer care
65
Performance checks
91
Reflect and review
95
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