Case Studies in Health Care Supervision

Front Cover
Jones & Bartlett Learning, 1998 - Medical - 270 pages
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This text is a collection of case studies, intended as a helpful supplement to main textbooks used in health care supervision courses. Its pages are filled with real-world case studies that will be useful for students as a training guide and reference to topics of relevance to health care supervisors. Many of the case studies are derived from Aspen's successful quarterly journal, "The Effective Health Care Supervisor".
 

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Contents

Chapter 1Why This Book?
3
Chapter 2What the Supervisor Needs Most
11
Chapter 3Deciding Whats Important to the Supervisor
25
Chapter 4Identifying the Cases
31
The Responses
33
Chapter 5Making the Case Method a Habit
35
Using Case Studies and Why
37
PART IICASES
39
Case 75Yours Mine and Hours
168
PART IIIRESPONSES
169
Response 1Your Squeaky Wheel
172
Response 2No Longer One of the Gang
174
Response 3The Silent Majority
175
Response 4The Periodic Offender
176
Response 5A Good Employee But
177
Response 6The Clinging Vine
178

Case 2No Longer One of the Gang
44
Case 3The Silent Majority
45
Case 4The Periodic Offender
47
Case 5A Good Employee But
49
Case 6The Clinging Vine
51
Case 7The Inherited Problem
53
Case 8The Mail Room Challenge
55
Case 9The ThinSkinned Employee
57
Case 10The Enemy Camps
59
Case 11The Turnaround Challenge
61
Case 12One Persons Word Against Anothers
63
Case 13The FirstClass Grouch
65
Case 14To Tell the Truth?
67
Case 15In a Rut
69
Case 16The UpandDown Performer
71
Case 17When I Get to It
73
Case 18The Alternate Day Off
74
Case 19If You Want Things Done Well
75
Case 20In Only One Hour
77
Case 21A Matter of Insubordination
79
Case 22Get Back with You in a Minute
81
Case 23The Delegated Digging
83
Case 24The Second Chance
85
Case 25The Bungled Assignment
86
Case 26It Isnt in the Job Description
88
Case 27Delayed Change of Command
90
Case 28The DayAfterTomorrow Deadline
91
Case 29Ten Minutes To Spare?
93
Case 30Assignment and Reassignment
95
Case 31The Unrequested Information
97
Case 32Did He Have It Coming?
99
Case 33Its His Job Not Mine
100
Case 34I Used To Run This Unit
101
Case 35Your Word Against the Bosss
103
Case 36Youre the Boss
105
Case 37The New Broom
107
Case 38No Better Than I Used To Be?
109
Case 39The Incompatible Employees Ill Case 40Where Does the Time Go?
113
Case 41Sylvias Choice
115
Case 42Ultimatum
117
Case 43To Motivate the Unmovable
118
Case 44Whos the Boss?
120
Case 45But Im Really Sick
122
Case 46All That Empowerment Jazz
124
Case 47Why Doesnt Anyone Tell Mel
125
Case 48The Dedicated HipShooter
127
Case 49The Paperwork Simply Isnt Important
129
Case 50Why Should Always Go the Extra Mile?
131
Case 51Dont Tell Them I Said So
133
Case 52The OilandWater Employees
135
Jump Fall or Be Pushed?
137
Case 54The Vocally Unhappy Camper
139
Case 55To Manage the Manager
141
Case 56The Weekly Staff Meeting
143
Case 57Where Are They When I Need Them?
144
Case 58The Unnecessary Task
145
Case 59Your Wasteful Friend
147
Case 60One Boss Too Many
148
Case 61How Time Flies
150
Case 62Your Unhappy Duty
152
Case 63The Independent Employee
154
Case 64Here We Go Again
156
Case 65The Forceful Organizer
157
Case 66The Requested Favor
158
Case 67Boss? Who Needs One?
159
Case 68Choices
160
Case 69Shortage of Help
161
Case 70Who Answers to Whom?
163
Case 71When Do You Stop Being General?
164
Case 72An Act of Negligence
165
Case 73It Wasnt My Decision
166
Case 74The Dodger
167
Response 7The Inherited Problem
179
Response 8The Mail Room Challenge
180
Response 9The ThinSkinned Employee
181
Response 10The Enemy Camps
182
Response 11The Turnaround Challenge
183
Response 12One Persons Word Against Anothers
185
Response 13The FirstClass Grouch
186
Response 14To Tell the Truth?
187
Response 15In a Rut
189
Response 16The UpandDown Performer
190
Response 17When I Get to It
191
Response 18The Alternate Day Off
192
Response 19If You Want Things Done Well
193
Response 20In Only One Hour
194
Response 21A Matter of Insubordination
195
Response 22Get Back with You in a Minute
196
Response 23The Delegated Digging
197
Response 24The Second Chance
199
Response 25The Bungled Assignment
200
Response 26It Isnt in the Job Description
202
Response 27Delayed Change of Command
204
Response 28The DayAfterTomorrow Deadline
206
Response 29Ten Minutes To Spare?
208
Response 30Assignment and Reassignment
209
Response 31The Unrequested Information
211
Response 32Did He Have It Coming?
212
Response 33Its His Job Not Mine
213
Response 34I Used To Run This Unit
215
Response 35Your Word Against the Bosss
217
Response 36Youre the Boss
218
Response 37The New Broom
220
Response 38No Better Than I Used To Be?
221
Response 39The Incompatible Employees
223
Response 40Where Does the Time Go?
225
Response 41Sylvias Choice
226
Response 42Ultimatum
228
Response 43To Motivate the Unmovable
229
Response 44Whos the Boss?
231
Response 45But Im Really Sick
232
Response 46All That Empowerment Jazz
233
Response 47Why Doesnt Anyone Tell Mel
234
Response 48The Dedicated HipShooter
235
Response 49The Paperwork Simply Isnt Important
236
Response 50Why Should Always Go the Extra Mile?
237
Response 51Dont Tell Them I Said So
238
Response 52The OilandWater Employees
239
Jump Fall or Be Pushed?
241
Response 54The Vocally Unhappy Camper
242
Response 55To Manage the Manager
243
Response 56The Weekly Staff Meeting
244
Response 57Where Are They When I
245
Response 58The Unnecessary Task
246
Response 59Your Wasteful Friend
247
Response 60One Boss Too Many
248
Response 61How Time Flies
249
Response 62Your Unhappy Duty
250
Response 63The Independent Employee
252
Response 64Here We Go Again
254
Response 65The Forceful Organizer
255
Response 66The Requested Favor
256
Response 67Boss? Who Needs One?
257
Response 68Choices
258
Response 69Shortage of Help
259
Response 70Who Answers to Whom?
260
Response 71When Do You Stop Being General?
261
Response 72An Act of Negligence
262
Response 73It Wasnt My Decision
263
Response 74The Dodger
264
Response 75Yours Mine and Hours
265
Index
267
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About the author (1998)

Charles N. McConnell has sixty-one years of continuous membership to the Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States and Canada.

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