Case Studies in Health Care Supervision

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Jones & Bartlett Learning, Oct 25, 2010 - Business & Economics - 314 pages
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Case Studies in Health Care Supervision is a comprehensive collection of 100 case studies that address the fundamentals of first-line management in health care organizations. Ideal as a supplement to any text on health care supervision, these case studies bring to life the day-to-day issues faced by health care managers and supervisors working on the front lines to help your students understand the practical application of management concepts. The book is also useful as a primary text for continuing education by working health care managers or for self-study. Key Features: Simplicity of organization, with 100 case studies and responses arranged for easy reference. Straightforward, reader-friendly language makes the book ideal for undergraduates. Suggestions for additional study and exploration of management fundamentals. Thought-provoking questions for class discussion and individual study. Supported with an Instructor's Manuals and a TestBank.
 

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Contents

This Book and How to Use It
3
The Manager and the Task
9
The Topics and the Case Study Method
21
Case 1More Help NeededNow
33
Case 5A Good Employee?
38
Case 6The Clinging Vine
40
Case 7The Inherited Problem
41
Case 8The WellEntrenched Employee
43
Response 6The Clinging Vine
196
Response 7The Inherited Problem
197
Response 8The WellEntrenched Employee
198
Response 9The Sensitive Employee
199
Response 10The Enemy Camps
200
Response 11The Turnaround Challenge
201
Response 12One Persons Word Against Anothers
203
Response 13The Grouchy Receptionist
204

Case 9The Sensitive Employee
45
Case 10The Enemy Camps
47
Case 11The Turnaround Challenge
49
Case 12One Persons Word Against Anothers
51
Case 13The Grouchy Receptionist
53
Case 14Whats the Truth?
55
Case 15In a Rut
57
Case 16The UpandDown Performer
59
Case 17Ill Get Around To It
61
Case 18The Alternate Day Off
62
Case 19If You Want Things Done Well
63
Case 20Sixty Minutes or Less
65
Case 21Is It Insubordination?
66
Case 22Get Back With You in a Minute
68
Case 23The Delegated Digging
70
Case 24The Second Chance
72
Case 25The Bungled Assignment
73
Case 26It Isnt in theJob Description
75
Case 27Delayed Change of Command
76
Case 28The Tight Deadline
77
Case 29Ten Minutes to Spare?
79
Case 30Assignment and Reassignment
81
Case 31The Unrequested Information
83
Case 32Did He Have It Coming?
84
Case 33Its HisJob Not Mine
85
Case 34I Used to Run This Unit
86
Case 35Your Word Against the Bosss
87
Case36Youre the Boss
88
Case 37The New Broom
89
Case 38No BetterThan I Used to Be?
91
Case 39The Incompatible Employees
93
Case 40Where Does the Time Go?
94
Case 41Sylvias Choice
96
Case42Ultimatum
98
Case 43To Motivate the Unmovable
99
Case 44Whos the Boss?
101
Case 45But Im Really Sick
103
Case 46All That Empowerment Jazz
104
Case 47Why Doesnt Anyone Tell Me?
105
Case 48The Dedicated HipShooter
107
Case 49The Paperwork Simply Isnt Important
108
Case 50Why Should I Always Go the Extra Mile?
110
Case 51Dont Tell Them I Said So
112
Case 52The OilandWater Employees
114
Jump Fall or Pushed?
116
Case 54The Vocally Unhappy Camper
117
Case 55To Manage the Manager
119
Case 56The Weekly Staff Meeting
121
Case 57Where Are They When I Need Them?
122
Case 58The Unnecessary Task
123
Case 59Your Wasteful Friend
125
Case 60One Boss Too Many
126
Case 61HowTime Flies
128
Case 62Your Unhappy Duty
129
Case 63The Independent Employee
131
Case 64Here We Go Again
133
Case 65The Forceful Organizer
134
Case 66The Requested Favor
135
Case 67Boss? Who Needs One?
136
Case 68Choices
137
Case 69Shortage of Help
138
Case 70Who Answers to Whom?
139
Case 71When Do You Stop Being General?
140
Case 72An Act of Negligence
141
Case 73It Wasnt My Decision
142
Case 74The Dodger
143
Case 75Yours Mine and Hours
144
Case 76An Expensive Game
145
Case 77The Reclassification Request
147
Case 78Seeking the Limits
149
Case 79A Peer Problem
151
Case 80The Orphan Supplies
153
Case 81The Employee Who Is Always Right
155
Case 82The Drill Sergeant
157
Case 83The Tyrant
159
Case 84The Busy Boss Delegates
161
Case 85The Management Expert
163
Case 86No Longer Pulling Her Weight
165
Case 87Shes Having a Rough Time
167
Case 88Discharge for Cause
169
Case 89The Demanding Manager
171
Case 90The Uncooperative Colleague
173
Case 91The Informant
175
Case 92Managing the Drama Queen
177
Case 93The Holiday Switch
179
Case 94The Elusive Employee
180
Case 95This Place Owes Me
181
Case 96He Didnt Work Out
183
Case 97Take Your Choice
185
Case 98Why Should I?
186
Case 99The DropIn Visitor
187
Case 100Promotion
188
RESPONSES
189
Response 1More Help NeededNow
191
Response 2Up from the Ranks
192
Response 3The Silent Group
193
Response 4The Repeat Offender
194
Response 5A Good Employee?
195
Response 14Whats the Truth?
205
Response 15In a Rut
206
Response 16The UpandDown Performer
207
Response 17Ill Get Around To It
208
Response 18The Alternate Day Off
209
Response 19If You Want Things Done Well
210
Response 20Sixty Minutes or Less
211
Response 21Is It Insubordination?
212
Response 22Get Back With You in a Minute
213
Response 23The Delegated Digging
214
Response 24The Second Chance
215
Response 25The Bungled Assignment
216
Response 26It Isnt in the Job Description
217
Response 27Delayed Change of Command
219
Response 28The Tight Deadline
220
Response 29Ten Minutes to Spare?
221
Response 30Assignment and Reassignment
222
Response 31The Unrequested Information
223
Response 32Did He Have It Coming?
224
Response 33Its HisJob Not Mine
225
Response 34I Used to Run This Unit
226
Response 35Your Word Against the Bosss
227
Response 36Youre the Boss
228
Response 37The New Broom
229
Response 38No Better Than I Used to Be?
230
Response 39The Incompatible Employees
231
Response 40Where Does the Time Go?
232
Response 41Sylvias Choice
233
Response 42Ultimatum
234
Response 43To Motivate the Unmovable
235
Response 44Whos the Boss?
236
Response 45But Im Really Sick
237
Response 46All That Empowerment Jazz
238
Response 47Why Doesnt Anyone Tell Me?
239
Response 48The Dedicated HipShooter
240
Response 49The Paperwork Simply Isnt Important
241
Response 50Why Should I Always Go the Extra Mile?
242
Response 51DontTell Them I Said So
243
Response 52The OilandWater Employees
245
Jump Fall or Pushed?
246
Response 54The Vocally Unhappy Camper
247
Response 55To Manage the Manager
248
Response 56The Weekly Staff Meeting
249
Response 57Where Are They When I Need Them?
250
Response 58The Unnecessary Task
251
Response 59Your Wasteful Friend
252
Response 60One Boss Too Many
253
Response 61How Time Flies
254
Response 62Your Unhappy Duty
255
Response 63The Independent Employee
256
Response 64Here We Go Again
257
Response 65The Forceful Organizer
258
Response 66The Requested Favor
259
Response 67Boss? Who Needs One?
260
Response 68Choices
261
Response 69Shortage of Help
262
Response 70Who Answers to Whom?
263
Response 71When Do You Stop Being General?
264
Response 72An Act of Negligence
265
Response 73It Wasnt My Decision
266
Response 74The Dodger
267
Response 75Yours Mine and Hours
268
Response 76An Expensive Game
269
Response 77The Reclassification Request
270
Response 78Seeking the Limits
271
Response 79A Peer Problem
272
Response 80The Orphan Supplies
274
Response 81The Employee Who Is Always Right
275
Response 82The Drill Sergeant
276
Response 83The Tyrant
277
Response 84The Busy Boss Delegates
279
Response 85The Management Expert
280
Response 86No Longer Pulling Her Weight
281
Response 87Shes Having a Rough Time
283
Response 88Discharge for Cause
284
Response 89The Demanding Manager
285
Response 90The Uncooperative Colleague
287
Response 91The Informant
288
Response 92Managing the Drama Queen
289
Response 93The Holiday Switch
290
Response 94The Elusive Employee
291
Response 95This Place Owes Me
292
Response 96He Didnt Work Out
293
Response 97Take Your Choice
294
Response 98Why Should I?
295
Response 99The DropIn Visitor
296
Response 100Promotion
297
VARIATIONS AND CONCLUSIONS
299
Variations on the Case Study Method
301
Group Responses to Questions
302
What You Can Gain Through the Case Study Method
305
A Broadened View
307
The Benefits of the Case Study Method
308
Fact in Fictional Form
309
Keeping It Simple
310
Index
311
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