Case Studies in Health Care Supervision
Health Care Manager's Casebook presents a comprehensive collection of case studies for use in continuing education by working health care managers, primarily first-line and middle managers, aspiring health care managers, and inservice education instructors. It will be equally useful to students of health administration and the various health occupations and professions. The cases are presented in a manner that lends itself to classroom activity, small-group activity, and individual self-study.
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activities Additional Topics—Communication answered apparent approach Arthur Morris asked assigned behavior biomedical engineering boss boss’s business office Charlie Miller communication concerning consider Criticism and Discipline Dana Daniels deal decision delegation department’s develop director disciplinary action Eleanor Ellie Employee Problems employee’s feel first-line manager Fred Helen hematology higher management hospital hospital’s human resources I’ve Instructions involved issue Jackson Jane Janet Janice Jenny Jim Wood job description John Kaye Leadership Mabel Management Practice manager’s ment Miller Motivation never nurse anesthetists nurse manager nursing audit organization organization’s performance performance appraisal perhaps position possible Primary Topic—Employee Problems Problem Employees Additional Problems and Problem professional Questions reasonable request responsibility schedule seems she’s simply situation Smitty solution specific staff meeting study method suggest supervisor task tell there’s things told Tom Davis topic Walt week What’s Who’s the Boss wrong