Case Management by Design: Reflections on Principles and Practices
Social work practice is shaped by numerous models and approaches to case management. This practice-oriented text defines the purpose of case management in contemporary human service systems-driven and consumer-driven case management. Using his extensive field research and consultation practice in case management, the author takes a critical look at the issues and barriers that frustrate -or potentially frustrate- effective case management systems, programs, and practice. Then, practical suggestions for improving existing case management systems are given.
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An Introduction to Case Management by Design
Organization of the Chapters
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achieve activities advocacy advocate agement agency aims alternatives approach archetype assessment assistance cerning challenges Chapter clients collaboration community support system Consumer participants consumer-driven case management Consumerism consumers context create defined deinstitutionalization designed desires Developing Case Management developmental disabilities disability rights movement effective efforts emergence evaluation focus framework functions goals homeless families housing human service practice human service systems identified implementation important individuals integration involved issues linkage linked living management initiatives management personnel management practice management program management roles management services management systems ment mental health systems mission Moxley & Freddolino needs offer opportunities organization organizational orientation outcomes outreach person perspective professional program development programmatic psychiatric rehabilitation recipients recovery relationship relevant responsive serious mental illness serve services and supports social problem social welfare specific staff strategy street level bureaucracy sumers system-driven tion Total Quality Management understanding values