Cases and Experiential Exercises in Human Resource Management

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Prentice Hall, 1996 - Experiential learning - 298 pages
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A combination of narrative, cases, and experiential exercises, this book focuses on problems, issues, policies, and practices related to managing people in working organizations. It is designed to help potential managers develop the awareness, knowledge, and skills needed to solve human problems and to make appropriate organizational decisions. Approaches content from the perspective that human problems in organizations confront ALL managers, not only in human resource departments. Explores significant issues that are vital to the employee-employer relationships — e.g., equal employment opportunity and managing diversity, employee representation, managing employment, work performance and compensation. Each case is a written account of a situation that has actually confronted individuals. Includes not only the facts of the situation, but also the feelings, opinions, and prejudices of the individuals involved in the situation — that influenced their actions. Features cases and exercises that take place not only in business enterprises, but also in governmental agencies, educational institutions, and hospitals — and in various environments: plants, offices, manufacturing, retailing, services, etc.

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Contents

Experiential Exercises
33
PART
45
Experiential Exercises
92
Copyright

8 other sections not shown

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About the author (1996)

Dr. Raymond L. Hilgert was Professor of Management and Industrial Relations at the Olin School of Business of Washington University. He graduated from Westminster College, Fulton, Missouri, with a Bachelor of Arts degree, and received his Master's and Doctor's degrees from Washington University. His business experience included management positions at Southwestern Bell Telephone Company and a market research position with an advertising firm. Dr. Hilgert taught at Washington University for more 35 years, where he served as an Assistant Dean and Director of Management Development Programs. He published approximately 90 articles in management, business, and academic journals and co-authored five books on human resources management, supervision, and collective bargaining. Dr. Hilgert was a member of the Academy of Management, the Industrial Relations Research Association, the Society for Human Resource Management, the American Compensation Association, and the American Management Association. He participated in or directed numerous management, supervisory, and business ethics programs and seminars. As an arbitrator certified by the Federal Mediation and Conciliation Service, Dr. Hilgert decided more than 550 grievance-arbitration cases. He held the Senior Professional in Human Resources (SPHR) accreditation from the Personnel Accreditation Institute and received numerous teaching awards from students at Washington University.

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