Cases in operations management: analysis and action, Volume 1

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R.D. Irwin, 1982 - Business & Economics - 473 pages
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Contents

Blitz Company
1
Benihana of Tokyo
19
Metreke Cards
36
Copyright

30 other sections not shown

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About the author (1982)

Sasser is the UPS Foundation Professor of Service Management at Harvard Business School.

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