Cases in Total Quality Management

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Butterworth-Heinemann, Jan 1, 1994 - Business & Economics - 271 pages
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Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from a manufacturer of aircraft to a well known insurance company. Supplying a wealth of information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison with their own operations, Cases in Total Quality Management will be essential for everyone interested in the application of TQM.

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Contents

Assessing TQM implementation in the Prudential Assurance
10
TQM in the research and development environment a balanced
52
Quality systems and TQM in the Tioxide Group Ltd
63
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About the author (1994)

Oakland is Executive Chairman of Oakland Consulting PLC.

Porter is executive director, European Centre for Business Excellence.

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