Celebrate Customer Service
Select Press, Feb 1, 1999 - Business & Economics - 185 pages
Everybody talks about great service but most of us don't get any! Top service creates repeat business which should account for 90% of your profits. It also creates legends and referrals. To thrill customers you must first honor and recognize your employees. "Celebrate Customer Service" shows you how to do even more-how to set up a system to change your business forever!
What people are saying - Write a review
We haven't found any reviews in the usual places.
SERVICE MORE BUSINESSREALLY
START WITH GREAT INTERNAL CUSTOMER
7 other sections not shown
asked autoresponder Bain Consulting behavior build Celebrate Customer Service Chapter client communication competitive competitors complaints cost create CSRs customer satisfaction customer's deliver develop Don Peppers e-mail employees example experience FAQs feedback feel focus frontline give goals Home Depot implement important improve increase individual industry interac interaction internal customer service keep Ken Blanchard L.L. Bean look Mark's Place marketing ment mystery shoppers newsletter Nordstrom offer opportunities organization Peter Drucker ployees proactive problem profits QUALITY SERVICE MODEL questions referrals Relationship Marketing relationships repeat business reports response reward Rick Crandall satisfied sell service culture service reps skills stories success team dynamics tell things tion tomer service understand vice vision WHOLE-BRAIN Worthington Industries