Celebrate Customer Service

Front Cover
Rick Crandall
Select Press, Feb 1, 1999 - Business & Economics - 185 pages
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Everybody talks about great service but most of us don't get any! Top service creates repeat business which should account for 90% of your profits. It also creates legends and referrals. To thrill customers you must first honor and recognize your employees. "Celebrate Customer Service" shows you how to do even more-how to set up a system to change your business forever!

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Contents

SERVICE MORE BUSINESSREALLY
25
START WITH GREAT INTERNAL CUSTOMER
43
SECTION II
61
Copyright

7 other sections not shown

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About the author (1999)

Crandall has started many businesses and has run a nonprofit group to help independent businesses for 20 years.

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