Change Basics

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American Society for Training and Development, 2006 - Business & Economics - 158 pages
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Failure to embrace change and adapt to its demands produces surprising business casualties. For example, how could manufacturers of film-based cameras fail to anticipate the impact of digital photography? Change Basics offers a complete how-to guide for organizations and individuals seeking to understand, manage, and lead change. Included is a powerful four-phase model to help change agents understand and respond to the emotional journey during a change initiative. The authors offer dozens of practical tips, tools, and strategies to aid successful change implementation including: Using appreciative inquiry methodology; Understanding effective communication; Building employee resilience.
 

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Contents

About the Training Basics Series
The Challenge of Change 1
Understanding the Forces for Change 15
Assessing Organizational Readiness for Change 29
A Model for Leading Change 47
Understanding and Managing the Emotional Response to Change 59
Understanding and Dealing With Resistance to Change 81
Developing Employee Resilience 101
Developing Your Change Plan 123
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