Change Management Excellence: Using the Four Intelligences for Successful Organizational Change

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Kogan Page, 2004 - Business & Economics - 230 pages
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In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change.

Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include:

the business context for change

the political environment and internal barriers to change

developing a vision of the future

recognizing and dealing with emotional reactions to change

creating and implementing innovative ideas

sustaining and embedding change

Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.

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About the author (2004)

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

Macaulay is a Management Development Consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.

Coldicott is a consultant whose primary aim is to help organizations achieve success through the development of their people.

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