Changing How the World Does Business: Fedex's Incredible Journey to Success - The Inside Story

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Berrett-Koehler Publishers, Oct 19, 2006 - Business & Economics - 250 pages
2 Reviews
From humble beginnings, FedEx has literally revolutionized the way business is conducted. Not too long ago, overnight shipping was barely an option for even the largest companies. Today, thanks to FedEx, it's available to every living room start-up. With annual revenues of $30 billion, more than 250,000 employees, 600 aircraft, and 70,000 surface vehicles, FedEx handles nearly six million shipments a day in two hundred countries. FedEx has become a household name, and has been named one of the top ten of America's Most Admired Companies by Fortune magazine. But it wasn't always easy. From his inside vantage point as the company's first general manager and chief operating officer, Roger Frock reveals the remarkable details of how Fred Smith and his team endured their tumultuous early years--fraught with a seemingly unending series of legal, financial, and operational crises that continually threatened the company's ability to stay in business--and, in the end, created an entirely new industry. Frock chronicles the dramatic last-minute saves and turnarounds the company engineered from its inception to the present. He entertains with stories of the trials and tribulations of the company's early struggles and victories--from Pilots using personal credit cards to fuel planes, to the courier who hocked his watch to put gas in his delivery van, and, one of the most memorable episodes, the time that founder Fred Smith literally gambled the company's last remaining funds to keep the planes flying. Frock's story introduces all the players--FedEx's resourceful and resilient leaders and employees--and shows how these remarkable individuals gave Fred Smith's original concept wings and, through flexibility, creativity, and commitment, made a fledgling startup into one of the great success stories in modern business. Changing How the World Does Business is an inspirational tale for leaders and entrepreneurs everywhere.
 

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User Review  - MartinBodek - LibraryThing

Great customer service is inspiring, as it is a huge part of my day job. This book delivers (literally) on revelations of the concept and the framework to foster these ideals. However, the book is not ... Read full review

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User Review  - okdork - LibraryThing

really great persistence story. Read full review

Contents

A Case History of Courage and Tenacity
1
From Skepticism to Affirmation Before May 1972
7
Na´ve Optimism May 1972 to March 1973
35
Within an Inch of Failure March 1973 to May 1974
77
One for All and All for One June 1974 to May 1978
125
Transformation and Separation May 1978 to January 1982
169
A New Model for Success
199
Time Line for the Startup 1971 to 1982
217
Index
223
About the Author
239
Copyright

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About the author (2006)

Roger Frock is president of Quest Management, Inc., a consulting firm that specializes in supply chain management. He has been a guest speaker at the National Council of Physical Distribution Management (now the Council of Supply Chain Management Professionals), the American Management Association, and the American Trucking Association, and has made frequent presentations to other industry associations and private business groups on a variety of subjects.

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