Changing Roles and Practices of Bus Field Supervisors
Gayland K. Moffat, Transit Cooperative Research Program, National Research Council (U.S.). Transportation Research Board
Transportation Research Board, 1996 - Bus lines - 45 pages
Addresses the roles and responsibilities of bus field supervisors, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service.
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