Chat Reference: A Guide to Live Virtual Reference Services

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Libraries Unlimited, 2003 - Language Arts & Disciplines - 225 pages
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Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.

How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.

Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.

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Chat Reference: A Guide to Live Virtual Reference Services

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Ronan bears the job title "interactive reference coordinator" for the George A. Smathers Libraries of the University of Florida at Gainesville, which says a lot about librarians embracing live ... Read full review

Contents

Advanced RealTime Software
25
The Audience for Online Library Assistance in Real Time
53
Selecting RealTime Software for Your Users and Library
65
Copyright

12 other sections not shown

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About the author (2003)

JANA SMITH RONAN is Interactive Reference Coordinator for the George A. Smathers Libraries of the University of Florida, Gainesville.

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