Cisco IP Telephony

Front Cover
Cisco Press, 2002 - Computers - 600 pages
Cisco authorized self-study book for IP Telephony foundation learning

Cisco IP Telephony offers indispensable information on how to
Configure and implement an end-to-end IP telephony solution using Cisco CallManager and CIPT devices to converge your voice and data networksCreate, configure, and manage Cisco CallManager clusters to support small user environments as well as larger user environments with up to 10,000 usersOptimize routing flexibility into your CIPT network design using route plansEnsure telephony class of service with partitions and calling search spacesEffect moves, adds, and changes on a large number of users and devices quickly and efficientlyPerform proper installation, upgrade, and backup of Cisco CallManager clustersMonitor and perform troubleshooting tasks for a CIPT solution

"Cisco IP Telephony" is a Cisco authorized self-paced learning tool. This book provides networking professionals with the fundamentals to implement a Cisco AVVID IP Telephony solution that can be run over a data network, therefore reducing costs associated with running separate data and telephone networks. "Cisco IP Telephony" focuses on using Cisco CallManager and other IP telephony components connected in LANs and WANs. This book provides you with a foundation for working with Cisco IP Telephony products, specifically Cisco CallManager. If your task is to install, configure, support, and maintain a CIPT network, this is the book for you.

Part I of "Cisco IP Telephony" introduces IP telephony components in the Cisco AVVID environment. Part II covers basic CIPT installation, configuration, and administration tasks, including building CallManager clusters; configuring route plans, route groups, route lists, route patterns, partitions, and calling search spaces; configuring and managing shared media resources such as transcoders, conference bridges, and music on hold; configuring and managing Cisco IP Phone features and users; configuring IP telephony component hardware and software; automating database moves, adds, and changes using the Bulk Administration Tool (BAT); and installing, upgrading, and creating backups for Cisco CallManager components. Part III deals with advanced CIPT configuration tasks for call preservation and shared media resources; covers distributed and centralized call processing model design in WAN environments; explains how to deploy Survivable Remote Site Telephony (SRST) to provide local call processing redundancy at remote branch sites; and provides tips, guidelines, and rules for deploying a Cisco IP Telephony solution, culled from seasoned practitioners in the field. Part IV focuses on three of the primary Cisco applications designed for integration in a Cisco CallManager environment-Cisco WebAttendant, Cisco IP SoftPhone, and Cisco Unity(tm). All this detailed information makes Cisco IP Telephony an ideal resource for the configuration and management of a Cisco IP Telephony solution.

"Cisco IP Telephony" is part of a recommended learning path from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

This volume is in the Certification Self-StudySeries offered by Cisco Press. Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

 

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Contents

Basic Configuration
35
System Setup
66
Cisco CallManager Administration Route Plan Menu 105
71
Summary
100
Route Plan Report
146
Summary
157
Cisco CallManager Administration Service Menu
163
Cisco CallManager Administration Service Menu
164
Upgrading Cisco CallManager
336
Advanced Configuration
345
Call Preservation
397
CDRs
409
Media Resources
413
Media Resource Limits
420
Summary
436
WAN Design Considerations for Cisco IP Telephony Networks
441

PostTest
194
Cisco CallManager Administration Feature and User Menus
198
Cisco IP Telephony Devices
227
Understanding and Using the Bulk Administration Tool BAT
275
Installation Backups and Upgrades
301
Cisco CallManager PostInstallation Procedures
325
Centralized Call Processing
457
Best Practices for Cisco IP Telephony Deployment
477
Summary
493
Applications
495
Appendixes
535
Copyright

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About the author (2002)

David Lovell is an educational specialist at Cisco Systems(r), Inc., where he designs, develops, and delivers training on CIPT networks. David is experienced in design and implementation of IP telephony systems and has been instructing students for six years, two of which have been focused solely on IP telephony.

Bibliographic information