Cisco Unity Deployment and Solutions Guide

Front Cover

Design, install, and manage a complete unified communications solution with this definitive guide.

  • Gain an in-depth understanding of the Cisco Unity architecture and feature set
  • Plan, design, and install a complete unified messaging solution using the design process found within this guide
  • Use features in Cisco Unity to solve legacy and convergence problems for your users
  • Administer and manage Unity installations effectively by leveraging the comprehensive solutions provided in this book
  • Learn about Microsoft Exchange and Lotus Domino support and configuration with Cisco Unity
  • Support CallManager and legacy PBX integrations with your unified messaging solutions

This definitive reference helps you leverage the true power of Cisco Unity, the powerful unified communications server that provides advanced, convergence-based communication services, which integrate with the desktop applications that business professionals use everyday.

Cisco Unity Deployment and Solutions Guideshows you how to integrate Cisco Unity with Cisco IP-based communication solutions, including Cisco CallManager. Part I introduces you to the Cisco Unity architecture and teaches you about the Cisco Unity feature set. Part II helps you design and deploy a unified message solution with Cisco Unity, and Part III helps you manage and administer your solution by leveraging the tools within Cisco Unity.

Cisco Unity Deployment and Solutions Guideteaches you all that you need to know about designing, deploying, and managing a sustainable, unified messaging solution.

This book is part of the Networking Technology Series from Cisco Press, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.


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Contents at a Glance Foreword xxxvi
Deployment 271
Primary Domain Accounts 103
Unity Architecture Overview 31
Unity Maintenance Features 246
Deployment Models 339
Mailbox Store for Voice Messaging 302
Determining Migration Tasks 288
Appendix A Switch File Settings 917
Finalizing the Decision 383
Designing a Unity Solution 377
Unity Networking 413
Unity with Microsoft Exchange 461
Determining Unity Installation Dependencies
Upgrades and Migrations 567

Unity System Features 255
Summary 80
Table of Contents
Concepts and Architecture 3
Unity Administrative Features 239
Administering Multiple Unity Servers 755
Subscriber Administration 769
Directory 135
Optimization 281
Features 225
AVNotificationMgr 46
Typical Configurations and Deployment Models 311
Challenges with Unified Messaging in an Organization 11
MessagingUnity Message Repository 173
Directory 135
Designing a Unity Solution 377
Installation 585
AVMsgStoreMonitorSvr 47
Directory Monitor 49
Messaging Components 176
Summary 269
Synchronization Queries 143
COS Objects 93
AVDirChangeWriter 52
AVSQLSynchSvr 53
Summary 203
Messaging Technologies 27
Summary 28
Index 927
Unity Telephony Integration 601

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About the author (2004)

Todd Stoneis a technical marketing engineer in the Enterprise Communication Software Business Unit at Cisco Systems. Todd's career spans more than 17 years and includes experience in telecommunications and voice systems, as well as messaging system design, administration, and management.

Dustin Grant, CCIE No. 5803, is a senior escalation engineer in the Cisco Technical Assistance Center. He has been with Cisco for more than five years and holds three CCIEs, covering Routing and Switching, ISP-Dial, and Voice. Dustin also coauthored the CCIE Voice written and lab exams.

Jeff Lindborgis a technical leader in the Enterprise Communication Software Business Unit at Cisco Systems, where he focuses on customer applications. Before joining Cisco, Jeff was an engineer for Active Voice for more than 10 years. Jeff holds a bachelor of science degree in computer science from the University of Washington.

Steve Olivieris a software engineer and team leader in the Critical Problem Resolution team in the Enterprise Communication Software Business Unit at Cisco Systems. Steve joined Active Voice in 1998 as a technical support engineer and ultimately became a PBX integration engineer in the development group.

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