Cisco Unity Deployment and Solutions Guide

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Cisco Press, 2004 - Computers - 959 pages
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Design, install, and manage a complete unified communications solution with this definitive guide.

  • Gain an in-depth understanding of the Cisco Unity architecture and feature set
  • Plan, design, and install a complete unified messaging solution using the design process found within this guide
  • Use features in Cisco Unity to solve legacy and convergence problems for your users
  • Administer and manage Unity installations effectively by leveraging the comprehensive solutions provided in this book
  • Learn about Microsoft Exchange and Lotus Domino support and configuration with Cisco Unity
  • Support CallManager and legacy PBX integrations with your unified messaging solutions

This definitive reference helps you leverage the true power of Cisco Unity, the powerful unified communications server that provides advanced, convergence-based communication services, which integrate with the desktop applications that business professionals use everyday.

Cisco Unity Deployment and Solutions Guideshows you how to integrate Cisco Unity with Cisco IP-based communication solutions, including Cisco CallManager. Part I introduces you to the Cisco Unity architecture and teaches you about the Cisco Unity feature set. Part II helps you design and deploy a unified message solution with Cisco Unity, and Part III helps you manage and administer your solution by leveraging the tools within Cisco Unity.

Cisco Unity Deployment and Solutions Guideteaches you all that you need to know about designing, deploying, and managing a sustainable, unified messaging solution.

This book is part of the Networking Technology Series from Cisco Press, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

 

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Contents

Concepts and Architecture
3
About Unified Messaging
5
Challenges with Unified Messaging in an Organization
11
Administrative Management and Help Desk Considerations
26
Unity Architecture Overview
31
Object Model
83
Directory
135
MessagingUnity Message Repository
173
Unity with Microsoft Exchange
461
Unity with Lotus Domino
527
Upgrades and Migrations
567
Installation
585
Unity Telephony Integration
601
Solutions Systems Management and Administration
663
AudioText Applications
665
Administering Multiple Unity Servers
755

Telephony Services
205
Features
225
Deployment
271
Deployment Methodology
273
Planning
283
Typical Configurations and Deployment Models
311
Designing a Unity Solution
377
Unity Networking
413
Subscriber Administration
769
Administering Unity Programmatically
817
ThirdParty Tools and Applications
909
The Future of Unity
915
Appendix A Switch File Settings
917
Index
927
Copyright

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About the author (2004)

Todd Stoneis a technical marketing engineer in the Enterprise Communication Software Business Unit at Cisco Systems. Todd's career spans more than 17 years and includes experience in telecommunications and voice systems, as well as messaging system design, administration, and management.

Dustin Grant, CCIE No. 5803, is a senior escalation engineer in the Cisco Technical Assistance Center. He has been with Cisco for more than five years and holds three CCIEs, covering Routing and Switching, ISP-Dial, and Voice. Dustin also coauthored the CCIE Voice written and lab exams.

Jeff Lindborgis a technical leader in the Enterprise Communication Software Business Unit at Cisco Systems, where he focuses on customer applications. Before joining Cisco, Jeff was an engineer for Active Voice for more than 10 years. Jeff holds a bachelor of science degree in computer science from the University of Washington.

Steve Olivieris a software engineer and team leader in the Critical Problem Resolution team in the Enterprise Communication Software Business Unit at Cisco Systems. Steve joined Active Voice in 1998 as a technical support engineer and ultimately became a PBX integration engineer in the development group.

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