Civility in Business and Professional Communication

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Peter Lang, 2007 - Business & Economics - 265 pages
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Civility has become one of the new century’s hot-button words. This book explores popular and commercial concerns about civility from both a theoretical and practical perspective. Background principles of communication and the history and scope of civility are examined, setting the stage for specific elaboration of recommended practices in six particular business communication contexts. Explanations and recommendations for civil communication include concrete examples from America’s leading corporations as well as testimony from communication professionals currently working in business and industry.
 

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Wow, what a horribly judgmental book. Most of this is not real world. Seems like the writers were stuck in box together while writing this instead of being a part of what they were writing about.

Contents

Communication Theory and the Civility Connection
12
Communication Competence and Civility
26
A New Century
43
Business Communication Civility and Profits
59
The Wisdom of Civil Words
72
Nonverbal Civility
87
Summary
104
Civility in the Interpersonal Context
131
Civility and the Interview
155
Teams Teamwork and Civil Communication
174
Managing Meetings with Civility
194
Civil Communication in the Electronic Context
212
Podium Civility
233
A Final Word If You Please
257
Index
263
Copyright

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About the author (2007)

The Authors: Rod L. Troester is Associate Professor of Speech Communication at Penn State Erie, The Behrend College. He received his Ph.D. from Southern Illinois University in interpersonal and organizational communication. In addition to several articles about organizational communication and peace communication, he is the author of Jimmy Carter as Peacemaker: A Post-Presidential Biography (1996).
Cathy Sargent Mester is Senior Lecturer in Speech Communication at Penn State Erie, The Behrend College. She received her M.A. from Penn State University in speech communication. Author of numerous articles about instructional communication, peacemaking, and professional public speaking, she has won the Penn State-Behrend Award for Excellence in Advising, the Penn State-Behrend Benjamin Lane Award for Service, and the Lambda Sigma Society National Advisor of the Year Award. She has also co-authored two books: Oral Communication Skills for Vo-Tech Students: A Competency-Based Approach (1991) and Acting Lessons for Teachers: Using Performance Skills in the Classroom (1994).

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