Civility in Business and Professional Communication
Civility has become one of the new century's «hot-button» words. This book explores popular and commercial concerns about civility from both a theoretical and practical perspective. Background principles of communication and the history and scope of civility are examined, setting the stage for specific elaboration of recommended practices in six particular business communication contexts. Explanations and recommendations for civil communication include concrete examples from America's leading corporations as well as testimony from communication professionals currently working in business and industry.
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Wow, what a horribly judgmental book. Most of this is not real world. Seems like the writers were stuck in box together while writing this instead of being a part of what they were writing about.
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Communication Competence and Civility
A New Century
Business Communication Civility and Profits
The Wisdom of Civil Words
Civility in the Interpersonal Context