Client-consultant Collaboration: Coping with Complexity and Change

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Anthony F. Buono, Flemming Poulfelt
IAP, 2009 - Business & Economics - 255 pages
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A volume in Research in Management Consulting Series Editor Anthony F. Buono, Bentley University The tenth volume in the Research on Management Consulting series-Client-Consultant Collaboration: Coping with Complexity and Change-draws on papers presented at the Academy of Management's Management Consulting Division International Conference on this theme in Copenhagen, Denmark in June 2007. The volume presents twelve chapters that explore a broad range of questions and concerns that illustrate the scope and complexity of the consultant-client relationship. The chapters illustrate the richness and excitement that takes place not only in research on consulting but also in its application as the various empirical analyses of consulting in practice portray.
 

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Contents

INTRODUCTION
vii
CLIENTS DIFFERENT MOVES IN MANAGING THE CLIENTCONSULTANT RELATIONSHIP
3
INSIDE THE CLIENT CONSULTANT RELATIONSHIP Consulting As Complex Processes of Relating
29
SYSTEMIC CONCEPTS OF INTERVENTION
47
BUILDING CHANGE CAPACITY ClientConsultant Collaboration and Organizational Change
69
THE EXPERIENCE OF BEING CHANGED THROUGH CONSULTING
89
CREATING WORLD CLASS OD THROUGH COLLABORATION Blending the Roles of Internal Corporate Consulting and the University
107
SHARING ACROSS BOUNDARIES The Dual Role of Being Both a Consultant and a Client
127
CHALLENGE AS AN OUTSIDER KNOW AS AN INSIDER Client Experiences of Collaboration with Consultants
143
THE NEED FOR MANAGEMENT ADVISORY SERVICES A Consequence of Institutionalization Organization and Trust Staffan Furusten Andreas ...
179
MAPPING THE CLIENTS POLITICAL TERRAIN A Model of Analysis for Consultants
201
POWER BASES AND POWER USE IN CONSULTANCY
215
YOU CANT IMPROVISE ON NOTHIN Attaining Trust in the ClientConsultant Relationship
231
ABOUT THE AUTHORS
251
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About the author (2009)

Flemming Poulfelt, is Professor of Management at the Department of Management, Politics & Philosophy and Director of the LOK Research Center at Copenhagen Business School in Denmark. His degrees include a PhD. in management and a Master from Copenhagen Business School. Flemming Poulfelt has served at the faculties at University of Southern Denmark, Lund University, Sweden and Cranfield School of Management, UK. He has been a visiting senior researcher at the University of Southern California and Stanford University. He is a former chair of the Department of Management at CBS. Flemming Poulfelt has been actively involved in the Academy of Management. He has been Division Chair of the Management Consulting Division and is now Program Chair of the International Theme Committee.
Flemming Poulfelt is the author of numerous articles and books on the subjects of professional service firms, knowledge management, management consulting, service management, and strategy. He has published in Scandinavian Journal of Management, Journal of Management Consulting, Consultation, Business Ethics: A European Review, Journal of Research in Ethical Issues in Organizations, The Finnish Journal of Business Economics, Nordiske Organisasjons-Studier, and Ledelse & ErhvervsA, konomi (Journal of Management & Business). He has published several books on consulting (KonsulentlA]re - om den professionelle konsulent, 1982 published by NNF) and the use of consultants (Ledelsen og konsulenten - om brug af konsulenter, 1989 with JA, rgen Brask published by NNF and Brug af konsulenter - nA r samarbejdet skal lykkes, 1999 with JA, rgen Brask and Per Thygesen Poulsen published by Copenhagen Business School Press).

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