Client Management for Solicitors

Front Cover
Cavendish Publishing, 1995 - Law - 468 pages
Focusing on the client issues which are becoming an integral part of the work of solicitors, this work examines pro-active methods that should enable the practising solicitor to learn and apply techniques and work practices that should help ensure that the needs of the client are satisfied.
 

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Contents

Looking after your clients
1
The management revolution
13
The client revolution
35
Quality and client management
53
Understanding your clients
83
Service is our business
109
You and your clients
133
Staff and client management
173
Costs and the client
287
Client satisfaction
309
Complaints
323
Responding to clients
347
The benefits of client management
365
Appendix 1
383
Appendix 2
392
Appendix 6
399

Marketing and client management
197
The client managers toolkit
237
The client agreement
261
Client transfers
279
Appendix 9
406
Appendix 11
412
Appendix 13
421
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