Client Relationship Management: Using Relationship Management and Project Service Excellence to Create a Competitive Advantage

Front Cover
Human Resource Development, Jan 1, 2001 - Business & Economics - 185 pages
1 Review
This book reveals how to truly excel at meeting client needs--and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

RelationshipProject Initiation
38
Planning
63
Implementation
101
Close Out
134
ApplicationService Plan
159
About the Author
183
Copyright

Common terms and phrases

Popular passages

Page ix - An idea can turn to dust or magic depending on the talent that rubs against it.
Page ix - At the beginning of each chapter you will find a list of concepts you should master by the end of the chapter.

Bibliographic information