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WHY READ THIS BOOK?
CLEARING THE BARRIERS AND BUILDING
USING THE TOOLS
2 other sections not shown
Agree Disagree appreciate benefits better Blair BUILDING MOTIVATION BURNOUT PREVENTION Call anyway Calming 10 Calming check for satisfaction check the techniques CLIENT FEEDBACK CLIENT SATISFACTION SECTION CLIENT SATISFACTION TECHNIQUES client service co-worker communicate complaint concentrate COOPERATION TECHNIQUE DEALING WITH DIFFICULT defined devaluing directly and skillfully Double check easy employees examples expectations EXPRESS RESPECT GETTING MORE COOPERATION GIVE THE REASON HANDLE AN IRATE happen Happens frequently hear important client irate person Irritating Calming job easier keep less stress Listen to understand measurable targets organization pick prevent burnout PREVIEW PROBLEM SOLVING problems without blaming RECAP SECTION TECHNIQUES reduce stress REINFORCEMENT SAY responsibilities Roadblock satisfying clients SIGNALS OF BURNOUT situation is different skills Solving problems space provided specific targets STIMULATE YOUR THINKING take things professionally teamwork telephone treat each person treat your boss Twill veterinary veterinary technician voice tone