Close to the customer: 25 management tips from the other side of the counter

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Business One Irwin, 1992 - Business & Economics - 214 pages
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25 real-life episodes recounting actual experiences as he and others interacted with a variety of organizations. From retailers to hotel management, everyone who has ever been told "it's company policy!" or "That's not my job!" will enjoy the insightful stories that Donnelly provides.

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