Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet

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Pearson Education, Jun 27, 2007 - Business & Economics - 336 pages

BETTER SUPPORT, LOWER COSTS: OPTIMIZE YOUR PC HARDWARE LIFECYCLE, FROM ACQUISITION TO DISPOSAL

It typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution: Closed Loop Lifecycle PlanningŪ, Bruce Michelson’s comprehensive, proven, best-practice methodology for managing client hardware. Drawing on decades of experience working with Hewlett-Packard’s largest and most complex clients, Michelson shows how to monitor and manage lifecycle tasks systematically and coherently—improving efficiency and driving out cost at every phase of your hardware lifecycle, no matter what that hardware is. Michelson shows IT managers how to segment users to provide the right equipment and support at the lowest cost and offers in-depth guidance on controlling the cost of change. His pragmatic approach fully reflects IT’s business context and addresses crucial related issues, ranging from service delivery to security and risk management.

Coverage includes:

  • The core concepts of closed loop lifecycle planning and transitioning to lifecycle management for the first time
  • Effectively managing all three client lifecycle management “suites”: commodity, value, and economic
  • Addressing the business and political challenges associated with PC lifecycle management
  • Optimizing upfront tasks: hardware/software acquisition, interoperability, prototyping, staging, integration, image management, and installation
  • Managing deployed PCs: moves, adds, changes; warranty/maintenance; asset management; help desks; networking; and program management
  • Refreshing technology and securely disposing of hardware at end-of-life
  • Minimizing user downtime and ensuring business continuity
  • Reducing existing costs, avoiding new costs, and learning the broader lessons of closed loop lifecycle planning

 

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Contents

Disaster Recovery and Business Continuity
EndUser Downtime
Lifecycle Management?
Additional Detailed Lifecycle Management Content
Image Management
Networking
Management Tools
The Quantification of Benefits and Value

Installation
Moves Adds and Changes MACs
Day Extender Light User Segment
Warranty and Maintenance
Asset Management
Easier
The Help Desk
Program Management
Disposing of Client Devices at the End of Life
CRTs
Technology Refresh
ServiceDelivery Strategies
Security and Risk
Global Lifecycle
Closed Loop Lifecycle Planning for Servers
Lifecycle Considerations
User Segmentation A Complement
Technologies in User Segmentation
Expanding the Technologies under a User
EndUser Segments
Road Warrior User Segment
Day Extenders User Segment
Office Worker User Segment
Research and Development User Segment
Call Center User Segment
User Segmentation and the Closed Loop
Index
Copyright

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About the author (2007)

Bruce Michelson is the National Lifecycle Manager for Hewlett-Packard’s Personal Systems Group (PSG). In this role, Bruce is responsible for engaging with Hewlett-Packard’s largest and most complex accounts in developing continuous process improvement plans and cost-savings strategies. As a subject matter expert in lifecycle and the total cost of ownership, Bruce’s credentials include industry recognition for his independent research. Bruce has been appointed and recognized as a Distinguished Technologist by Hewlett-Packard. Distinguished Technologist is a title reserved for an elite few individuals who have met a rigorous standard within three performance criteria: impact and continuity of technical contributions, leadership, and breadth and depth of knowledge.

Bruce is the author of more than 200 industry/customer white papers. He holds multiple copyrights for the research and publications he has developed. Bruce has participated as an adviser on two management textbooks. From a subject matter expertise perspective, Bruce holds multiple certifications. Prior to assuming the role of National Lifecycle Manager, Bruce held regional positions in the high technology field, gaining expertise in the utility business model, lifecycle services, and cost management. A frequent keynote speaker representing Hewlett-Packard, Bruce has presented various lifecycle topics to a diverse group ranging from colleges and universities to senior executives. Bruce has more than 30 years of experience in high technology, cost management, and total cost of ownership across multiple industry segments.

Bruce earned a Bachelor’s degree in business accounting in 1974 from Indiana University.

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